Pioneertown is an off-the-beaten-track destination unlike any other. A place to relax, unplug and be fully present. With a rich Hollywood history and a storied musical timeline, the Pioneertown Motel offers a guest experience that is uniquely its own. Surrounded by protected lands and rare Californian flat top mesas, the Pioneertown Motel is the perfect jumping off point for your ultimate desert adventure.

This week we interview Con Katsinas, CEO of Bayton and IHS (International Hotel Services), who has been on the frontline of the hospitality industry since the pandemic began. As the floodgates of travel begin to crack open, we ask him about the business challenges he faces in the months ahead.

Every hotel is in the business of providing a unique experience, but many hoteliers fail to recognise that a memorable guest experience begins long before a guest arrives at the lobby. Designing a seamless, personal and digital guest experience impacts every part of your hotel and requires a strong understanding of your guest and their expectations.

Although the pandemic presented significant challenges for the travel industry, it’s not all bad news for hoteliers around the globe. We share three ways customer expectations have changed since the pandemic and how your hotel can stay ahead of the curve.

The hills that rise high above Rio de Janeiro have been synonymous with lawless street crime and intimidating favelas. However, our negative perceptions are all about to change – especially if five star design hotels such as Vila Santa Teresa have anything to do with it.